Terms of Service
tarteora – Terms & Conditions
Welcome to tarteora — where beauty meets confidence. Our collection of beauty and cosmetic products is carefully selected to enhance your natural beauty and make your everyday routine effortless.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a tarteora customer.
1. Definitions
Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format that allows information to be stored unchanged (such as email).
2. Applicability
These Terms apply to all purchases made through the tarteora website.
By placing an order, you confirm your acceptance of these Terms.
In case of ambiguity, the interpretation most favorable to the consumer will apply.
3. Company Information
Business Name: GLOBE ECOM LIMITED
Registered Address:
UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG
Registration Number: 79953072
4. Our Offer
At tarteora, we are committed to:
Offering carefully selected beauty, makeup, skincare, and cosmetic products
Providing accurate product descriptions and high-quality product images
Displaying transparent pricing, including applicable taxes and shipping costs at checkout
Keeping product availability and stock information as up to date as possible
Providing beauty products designed to complement and simplify your everyday beauty routine
5. Order Process
Orders are confirmed once full payment is received.
A confirmation email will be sent after successful checkout.
Payments are securely processed through trusted third-party payment providers.
tarteora reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations.
6. Right of Withdrawal
Eligible items may be returned within 14 days of delivery, where applicable.
Products must be unused, unopened, and returned in their original packaging and in resalable condition.
For hygiene and health protection reasons, certain sealed cosmetic or beauty products may not be eligible for return once the seal has been removed or the product has been opened, where permitted by applicable law.
7. Returns & Refunds
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Items must be returned in their original, undamaged condition to qualify for a refund.
Approved refunds will be issued to the original payment method.
Products that have been opened or used may be excluded from returns for hygiene reasons where permitted by applicable law.
8. Pricing
All prices are listed in USD.
tarteora reserves the right to correct pricing errors at any time.
International customers may be responsible for customs duties, taxes, or import fees where applicable.
9. Product Quality
Each tarteora product is subject to quality standards before dispatch.
Please note:
Product images are provided for reference purposes
Colors, shades, packaging, and appearance may vary slightly depending on screen settings, lighting conditions, or manufacturing variations
Individual cosmetic results may vary depending on skin type, application method, complexion, and other individual factors
Minor variations that do not affect the intended use of the product are not necessarily considered defects
Customers should review the product information and ingredients before use.
If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice where necessary.
10. Shipping & Delivery
Orders are shipped to the address provided at checkout.
Standard delivery may take up to 30 days, depending on the destination.
Customers will be notified of significant delays or stock-related issues where possible.
If delivery is not possible, a replacement or full refund may be offered where appropriate.
11. Payments
Full payment is required at checkout.
We accept major credit/debit cards, PayPal, and other secure payment methods displayed during checkout.
For payment-related concerns, please contact our support team promptly.
12. Complaints & Customer Support
If you experience an issue with your order, please contact our customer support team as soon as possible after receiving your order.
Our support team aims to respond within 14 business days.
Valid complaints may be resolved through replacement, refund, or another appropriate solution depending on the circumstances and applicable consumer rights.
13. Dispute Resolution
tarteora aims to resolve disputes fairly and transparently.
Unresolved matters may be referred to an independent mediator or other appropriate dispute-resolution mechanism where applicable.
14. Force Majeure
tarteora is not liable for delays or failures caused by events beyond our reasonable control, including:
Natural disasters
Courier disruptions
Supply chain interruptions
Transportation delays
Other events beyond our reasonable control
15. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong, subject to any mandatory consumer protection laws that may apply to customers in their country of residence.
16. Changes to Terms
tarteora reserves the right to update these Terms & Conditions from time to time.
The latest version will always be available on our website. Changes will apply from the date they are published, subject to applicable law.