Refund Policy
tarteora – Return & Refund Policy
At tarteora, we want you to feel confident and satisfied with every beauty product you receive. If something isn’t right with your order, we’re here to help — simply, fairly, and with care.
✅ Eligibility for a Refund
You may request a return or refund within 14 calendar days of receiving your order if:
You notify us within this timeframe
The product is unused, unopened, and in its original packaging, where applicable
The product arrived damaged, defective, or incorrect
For hygiene and health protection reasons, certain beauty and cosmetic products may only be returned if they remain unopened, unused, and with any original hygiene seal intact, where permitted by applicable law.
🚫 Non-Refundable Items
We may not be able to accept returns for:
Beauty or cosmetic products that have been opened, used, tested, or altered after delivery
Products with a broken or removed hygiene seal, where applicable
Items damaged after delivery due to improper use or handling
Items returned without their original packaging where the packaging is necessary for hygiene or protection
Personalized or custom-made items
Items specifically marked as non-returnable where permitted by applicable law
These exclusions do not affect any mandatory consumer rights that may apply to defective, damaged, or incorrectly supplied products.
📝 How to Request a Return
To start a return, please contact our support team and provide:
Your order number
A brief explanation of the reason for your return
Clear photos of the product and packaging if the item is damaged, defective, or incorrect
Once your request has been reviewed, we’ll guide you through the next steps.
🔄 Return & Refund Process
1. Review & Approval
Our team will assess your request and may ask for additional information or photos where required.
2. Return Instructions
If your return is approved, we will provide:
Return shipping instructions
The applicable return address
Any additional information required to process your return
📦 Return shipping costs: If the return is due to a change of mind or another reason attributable to the customer, the customer is responsible for the return shipping costs. The exact cost will depend on the shipping carrier and service selected.
If the product you received is damaged, defective, or incorrect due to an error on our part, you will not be required to bear the reasonable return shipping costs associated with the return.
3. Refund Issuance
Once the returned product has been received and inspected:
We will notify you of the status of your refund
If approved, the refund will be issued to your original payment method
Please allow approximately 5–7 business days for the refund to appear after it has been processed, depending on your payment provider
📌 Important Notes
Please contact us before sending a product back so that we can provide the correct return instructions and address
Returned products must meet the applicable return conditions
Original shipping fees may be non-refundable where permitted by applicable law, unless the order was damaged, defective, incorrect, or otherwise subject to mandatory consumer rights
Returns showing signs of use, tampering, mishandling, or damage occurring after delivery may be declined where legally permitted
Refund processing times may vary depending on your bank or payment provider
Nothing in this policy limits any mandatory statutory rights available to consumers under applicable law
💬 Need Help?
We’re here to support you throughout the return process.
Please visit our Contact Us page with any questions about returns or refunds, and our team will help make your tarteora experience as smooth as possible.